The new print server solved many of the problems that were troubling you (and us) in the past. Unfortunately, it seems it also introduced a couple of new ones. In order for us to be able to address them, it is very important that we know about them in the first place. We hadn’t seen those issues in our months-long tests, otherwise we wouldn’t have deployed the new server. So, pretty please with sugar on top, call us immediately if your print job does not come out as expected. A problem description like “it hasn’t been working for weeks” does not help anyone. Please call us, we’re working hard to find and eliminate those issues. Thank you.
ISG Helpdesk this week:
Posts Tagged ‘printing problems’
We found the solution for our long term PDF printing problems, which occurred mostly on Windows computers.
The latest workaround was to use the option print as image in Adobe Acrobat. This was very slow, and some times even that didn’t work.
Please follow the instructions in this readme, if you have such problems!