Account
♦ Password
♦ Mailsetup
♦ Info
Services
♦ Workstations
  ♣ Linux
  ♣ MacOS
♦ E-Mail
♦ Chat
♦ Files
♦ Backups
♦ Printers
♦ Network
♦ Statistics
♦ Downloads
♦ Links
News
♦ Newsletter
♦ Submit
♦ Search
Readme
Hacks
♦ Linux
Tools
Contact
About


  Helpdesk
Annoucements Posted by Beat Rubischon on Tuesday September 27, @03:57PM
from the helldesk dept.
During the last weeks, we reorganized our team and started to operate a helpdesk:

Office HPR E 86.1
Schafmattstr. 36
ETH-Hönggerberg
CH-8093 Zürich
Helpdesk
E-Mail <isg@phys.ethz.ch>
Phone +41 44 633 26 68 (with PSA)
Fax +41 44 633 12 39
IRC irc://irc.ethz.ch/#isgphys

We rotate the job of the helpdesk weekly in our team. For small troubles you will get an immediate answer - for large problems it may take some time but you will get an answer from the expert.

Mails sent to our support address are handled by a ticket system (RequestTracker) and processed by the matched member of our team. Please use our helpdesk number and no longer the direct lines. So the other team mebers can focus on their planned work and don't get interrupted.

<  |  >

 

  Related Links
  • Articles on Annoucements
  • Also by Beat Rubischon
  • Contact author
  •   File Attachment

    The Fine Print: The following comments are owned by whoever posted them.
    ( Reply )

    © 2003 ISG, Departement Physik, ETH Zürich, <isg@phys.ethz.ch>